TERMS AND CONDITIONS FOR HELEN WADDINGTON, THE IBS RECOVERY EXPERT
1. INTERPRETATION
In these Terms and Conditions, the following definitions apply:
- Client: the person aged 18 years or over purchasing a course from the Company.
- Company: Helen Waddington, trading as Your IBS Freedom, The IBS Recovery Expert.
- Course: the supply of a service as outlined in the Course Offer, Free Call, Email or Marketing Materials.
- Course Fees: the fees payable by the Client for the supply of a Course in accordance with Clause 3.
2. THE COURSES
2.1 A person becomes a Client once they have made their first payment or paid in full.
2.2 Acceptance of a person as a Client is at the absolute discretion of the Company.
2.3 The Company reserves the right to expel, suspend, or refuse access to any Client whose conduct is or may, in the Company’s reasonable opinion, be injurious to the character of the Company or which amounts to a breach of these Terms and Conditions. No refund will be provided in such cases.
2.4 The Client must disclose any physical or medical conditions that may affect their ability to participate.
2.5 It is the Client’s responsibility to consult their GP or relevant healthcare professional to confirm their readiness to participate.
2.6 The Company reserves the right to refuse access if the Client’s health may be at risk.
2.7 The Company may make changes to the Course where necessary to comply with applicable law or for safety or improvement purposes, provided such changes do not materially affect the overall nature of the Course.
3. FEES AND PAYMENT
3.1 Course Fees must be paid in full or via an agreed payment plan, regardless of the Client’s level of participation or completion. No refunds will be issued due to non-participation.
3.2 Where a payment plan is agreed, the Client agrees to pay all instalments in full, as per the agreed schedule. All payments will be collected automatically on the agreed due dates. By entering into a payment plan, the Client commits to paying the full Course Fee whether or not the Course is completed.
3.3 The first instalment of a payment plan acts as a non-refundable deposit and secures the Client’s place.
3.4 The Client is responsible for ensuring sufficient funds and valid payment methods are available. Missed payments may result in restricted access to the Course until payments are brought up to date.
3.5 Payment information is handled securely via authorised third-party processors. The Company does not share this information with any unauthorised parties and accepts no responsibility for the practices of third-party payment processors.
3.6 The Client agrees to purchase and use the Course for their own personal, non-commercial use only.
4. REFUNDS AND CANCELLATIONS
4.1 The Client may cancel the Course by providing written notice within 14 calendar days of the first payment. Access to all materials will be revoked within 5 working days of receiving the cancellation request.
4.2 All cancellation requests must be emailed to helen@youribsfreedom.com. It is the Client’s responsibility to ensure the cancellation request has been received and acknowledged.
4.3 If the Client cancels within 14 days and has not accessed the full Course content, all future instalments will be cancelled. The initial payment (deposit) is non-refundable. If full payment was made upfront, no refund will be provided once Course access has been granted.
4.4 After the 14-day period, all payments made are non-refundable and any outstanding payments on a payment plan will remain due.
4.5 Missed Coaching Calls will not be refunded. The Company will attempt to accommodate rescheduling, but this is subject to availability.
4.6 If a Coaching Call is cancelled with less than 48 hours’ notice, a rescheduling fee of £30 will apply.
4.7 In the event of cancellation or termination, access to all Course content will be revoked.
4.8 Refunds are only provided if the Course is cancelled by the Company and no reasonable alternative is offered, or in extreme and unavoidable circumstances (assessed on a case-by-case basis).
5. INTELLECTUAL PROPERTY RIGHTS & CONFIDENTIALITY
5.1 Course content and materials are the property of the Company. The Client must not reproduce, copy, distribute, or share any part of the Course with others.
5.2 All intellectual property rights remain with the Company and no rights are transferred to the Client.
5.3 “Intellectual Property Rights” include all rights to materials, trademarks, written content, visual designs, and other proprietary elements provided by the Company.
5.4 The Client grants the Company a royalty-free, worldwide, perpetual licence to use any feedback, testimonials, or suggestions for future services, marketing, or promotional materials.
5.5 These obligations shall remain in force even after termination of the Course or agreement.
6. LIMITATION OF LIABILITY AND DISCLAIMERS
6.1 The Client agrees to release the Company from liability for any claims, damages, or losses arising from the Course.
6.2 The Company is not liable for any direct or indirect damages, including loss of income, business interruption, personal injury, or psychological distress as a result of the Course or its materials.
6.3 The Client assumes full responsibility for their health and decisions during and after the Course, and acknowledges that individual results may vary.
7. GENERAL
7.1 The Company may update these Terms and Conditions from time to time. Clients will be notified of any material changes.
7.2 These Terms and Conditions are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of its courts.