Your IBS Freedom
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website: https://www.youribsfreedom.com
By using this website or purchasing our services, you agree to the terms of this policy.
Who We Are
Your IBS Freedom is operated by Helen Jane (“we”, “us”, “our”).
We are a UK-based nutrition and coaching business specialising in IBS recovery and gut health programs.
Contact: helen@youribsfreedom.com
What Information We Collect
We may collect and process the following data:
Personal Information
- Name
- Email address
- Phone number
- Address (if provided)
- Health and dietary information (where relevant to your program)
Payment Information
Payments are processed securely via third-party providers such as Stripe.
We do not store your full payment details.
Technical Data
- IP address
- Browser type
- Pages visited
- Time spent on site
This helps us improve the website and user experience.
How We Use Your Information
We use your data to:
- Provide our services and programmes
- Respond to enquiries and support requests
- Deliver personalised nutrition advice
- Process payments
- Send relevant emails (you can unsubscribe anytime)
- Improve our website and marketing
Legal Basis for Processing (UK GDPR)
We process your data under the following lawful bases:
- Consent – when you opt in to emails or forms
- Contract – when you purchase a service
- Legitimate Interest – to improve services and communicate with clients
- Legal Obligation – where required by law
Sharing Your Data
We only share your data where necessary, including with:
- Payment providers (e.g. STRIPE)
- Email marketing platforms (e.g. ActiveCampaign / MailerLite)
- Booking systems (e.g. Acuity Scheduling)
- Course platforms (e.g. Thinkific)
All third parties are GDPR-compliant and only process data as required. We do not sell your personal data.
Data Storage & Security
We take appropriate measures to protect your data, including:
- Secure systems and password protection
- Encrypted data transmission (SSL)
- Restricted access to personal data
However, no system is completely secure, and you share data at your own risk.
How Long We Keep Your Data
We retain your data only as long as necessary to:
- Deliver services
- Meet legal and financial obligations
- Resolve disputes
You can request deletion at any time.
Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Withdraw consent at any time
To exercise your rights, email: helen@youribsfreedom.com
Cookies
We use cookies to improve your experience on our website.
For full details, see our Cookie Policy: https://www.youribsfreedom.com/cookie-policy/
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy policies or content.
Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page regularly for updates.
Contact
If you have any questions about this policy or your data: helen@youribsfreedom.com
Last updated: May 2026